Question 1

Do you accept walk-ins?

Accepted Answer

Yes. Walk-ins are welcome when the shop is open and walk-in check-in is available. Choose Walk-in on the Booking page to join the line. Availability depends on the barber’s schedule and the current line.

Question 2

Can I book a specific barber?

Accepted Answer

Yes. Choose your barber on the Booking page, then select a service and an available date and time. You can also start from your barber’s profile on THE CREW page.

Question 3

What payment methods are accepted?

Accepted Answer

We accept cash, major credit cards, debit cards, and contactless payments including Apple Pay and Google Pay.

Question 4

Do you cut children’s hair?

Accepted Answer

Yes. We offer haircuts for children under 13. Our barbers are experienced in working with kids and strive to make every visit comfortable and enjoyable. Choose Kids Cut (Under 13) when booking to see your barber’s price and available times.

Question 5

What happens if I’m late?

Accepted Answer

If you’re running late, please call the shop as soon as possible. We do our best to accommodate delayed arrivals, but appointments may need to be shortened or rescheduled depending on the day’s schedule.

Question 6

How far in advance can I book an appointment?

Accepted Answer

You can schedule ahead through our online booking system. Select your barber and service to see available dates and times. We recommend booking early for evenings, weekends, and your preferred barber.

Question 7

Can I cancel or reschedule my appointment?

Accepted Answer

Yes. You can manage your appointment through your booking confirmation or member account. Please give as much notice as possible so another guest can use the time slot. If you need help making a change, call the shop.

Question 8

How do waitlists work?

Accepted Answer

If your preferred barber is unavailable, you can join their waitlist. Opt in to updates to receive a notification if an appointment becomes available or the queue moves faster than expected. Wait times are estimates and may change as the day progresses.

Question 9

Do you offer beard services?

Accepted Answer

Yes. We offer beard trims, shaping, lineups, and grooming services. For a complete refresh, book a Haircut + Beard Combo. Select your barber to see current services and pricing.

Question 10

Is there parking available?

Accepted Answer

Yes. Fresh Cut Salon is located in the Greentree Shopping Center, with ample parking available for customers. Use our directions link to plan your visit.

GOOD TO KNOW.

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